Shipping policy
Thank you for shopping with Doodle Depot Design! We are so grateful for your support and are excited to create something beautiful for you.
Free Shipping
We are pleased to offer FREE standard shipping on all domestic orders within the contiguous United States.
At this time, we do not ship to:
- Alaska
- Hawaii
- U.S. Territories
- International destinations
Processing Time
Because each order is carefully prepared through our trusted production partner, please allow 3–5 business days for processing before your order ships.
During new collection launches, holidays, or periods of high order volume, processing times may be slightly longer. If there are any significant delays, we will notify you as soon as possible.
Shipping Time
Once your order has shipped, standard delivery typically takes 3–7 business days, depending on your location and the carrier.
Please note that shipping times are estimates and are not guaranteed.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package's journey.
Incorrect Shipping Addresses
Please verify that your shipping address is accurate before completing your purchase.
Doodle Depot Design is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, please contact us immediately. While we will do our best to update your order before it ships, we cannot guarantee changes once production has begun.
Lost or Delayed Packages
Once a package has been handed over to the shipping carrier, Doodle Depot Design is not responsible for shipping delays, lost packages, or delivery issues caused by the carrier.
If your package appears to be lost or delayed, we recommend contacting the shipping carrier first. If you need additional assistance, please reach out and we will gladly help in any way we can.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number along with photos of the item and packaging so we can review the issue and make it right as quickly as possible.
Questions?
If you have any questions regarding your order or our shipping policy, we'd love to hear from you. Please contact us through our website, and we'll be happy to assist you.